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Terms & Conditions

Listings and Ticket Sales

Last updated: [Sept 2025] subject to updates
 

1. Introduction

These Terms & Conditions (“Terms”) govern the use of the [Platform Name] website (“the Platform”) by both Event Organisers and Ticket Buyers. By creating an account, listing an event, or purchasing a ticket, you agree to be bound by these Terms.
 

2. Definitions

  • “Organiser”: The individual or organisation listing an event for ticket sales on the Platform.

  • “Buyer”: Any individual purchasing a ticket via the Platform.

  • “Ticket”: The digital right of entry to an event purchased via the Platform.

  • “Service”: The ticketing and listing services provided by the Platform.
     

3. Use of the Platform

  • Organisers must ensure all event information (date, time, location, format, capacity, and entry requirements) is accurate and up to date.

  • Buyers are responsible for checking event details prior to purchase.

  • The Platform reserves the right to remove events or accounts that breach these Terms or applicable law.
     

4. Payments and Fees

  • The Platform accepts multiple payment types, including major credit/debit cards, Google Pay, Apple Pay, and PayPal.

  • Payment processing is managed via third-party providers (e.g., Stripe, PayPal) and subject to their terms.

  • The Platform may charge service fees on ticket sales. These will be disclosed to Organisers and/or Buyers at the point of sale.

  • Payouts to Organisers are subject to processing times and transaction fees.

  • If payment providers charge transaction or processing fees, these are non-refundable. In cases where a refund is issued, such fees may be deducted from the refund amount.
     

5. Refunds and Cancellations

  • Refund policies are set by the Organiser. Buyers must contact the Organiser directly regarding refunds.

  • The Platform is not responsible for issuing refunds unless explicitly stated.

  • If an event is cancelled, Organisers must notify Buyers promptly and arrange refunds in line with their stated policy.

  • Where refunds are processed through the Platform, any charges incurred from third-party payment providers (e.g., Stripe, PayPal) will be deducted from the refunded amount. Buyers will receive the net balance after such deductions.
     

6. Communication with Attendees

  • The Platform provides automated email reminders and updates to Buyers regarding event details.

  • Organisers may use the Platform’s tools to share event packs, schedules, or updates.

  • Buyers must ensure their contact details are accurate to receive communications.
     

7. Advertising and Promotion

  • Organisers may request additional advertising services (e.g., Google Ads, social media campaigns) to boost visibility.

  • Costs for advertising campaigns will be agreed separately.

  • The Platform does not guarantee ticket sales or attendance as a result of advertising services.
     

8. Liability

  • The Platform acts as a facilitator of ticket sales and is not the organiser of events.

  • Organisers are fully responsible for the running of their events, including compliance with health & safety, venue rules, and legal obligations.

  • The Platform is not liable for loss, damage, injury, or disappointment arising from attendance or non-attendance at events.
     

9. Data Protection

  • The Platform collects and processes personal data in line with its Privacy Policy.

  • Buyer information (such as name, email, and player ID if applicable) may be shared with Organisers for event administration only.

  • Organisers must handle Buyer data responsibly and in compliance with applicable data protection laws (e.g., GDPR).
     

10. Termination

  • The Platform reserves the right to suspend or terminate access for Organisers or Buyers who breach these Terms.

  • Outstanding financial obligations must still be settled after termination.
     

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England & Wales.
 

12. Contact

For any questions about these Terms, please use the contact page

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